Piedmont Village Employee Instructions

As an employee of Piedmont Village, it is crucial to be aware of the guidelines and instructions that govern the organization. The following article provides an overview of what you need to know as an employee, so you can be effective and efficient in your work.
Firstly, one of the primary requirements of Piedmont Village employees is to provide excellent customer service. As you interact with residents and their families on a daily basis, your ability to be patient, empathetic, and understanding will determine how effectively you can assist them. Compassion is fundamental when dealing with people who could be experiencing anxiety, stress, or confusion, as you help them navigate their healthcare journey.
Secondly, employees must be knowledgeable about the safety procedures and protocols of the facility. The organization takes every precaution to ensure that residents are safe and secure, and employees must know what to do in case of emergencies. Whether it's evacuations, fire drills, or other safety issues, employees must stay alert and follow instructions to help keep everyone safe.
Thirdly, Piedmont Village employees must adhere to all organizational policies and procedures. These policies are put in place to ensure that the facility runs smoothly and maintains its high standards of care quality. Employees must follow all regulations concerning scheduling, documentation, and communication to ensure smooth operations.
Fourthly, employees must maintain confidentiality and protect the privacy of all residents and their families. This means never discussing healthcare information with unauthorized personnel, keeping all records secure, and reporting any suspicious activity immediately.
Fifthly, Piedmont Village employees must ensure that all resident's nutritional and dietary needs are met. This includes monitoring dietary restrictions, ensuring that residents receive their meals on time, and following food service policies and procedures.
Lastly, upholding a professional attitude and appearance is critical as it reflects not only on the individual employee but Piedmont Village at large. As an employee, one must work as part of the larger team in contributing to the overall performance of the organization. Employees must ensure their attitude and appearance reflect the values and expectations of Piedmont Village.
In conclusion, as an employee of Piedmont Village, knowing and adhering to the organization's policies and procedures is vital. Providing excellent customer service, maintaining safety, confidentiality, and upholding a professional attitude are all crucial aspects that contribute to the success of the organization as a whole. By committing to these guidelines, employees can contribute to the success of the organization while providing exceptional care for residents.

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