Empowering People with Health and Beauty
AS Watson is a global health and beauty retail group that operates under various brands, such as Watsons, Superdrug, Kruidvat, Rossmann, and more. Established in Hong Kong in 1828, AS Watson has been providing millions of customers worldwide with easy access to high-quality, affordable healthcare and beauty products, services, and advice.
Today, AS Watson prides itself on being the world's largest international health and beauty retailer, with over 15,700 stores in 27 markets, serving around 5 billion customers annually. The company's success can be attributed to its commitment to empowering people with health and beauty, while adhering to its core values of customer service, innovation, and teamwork.
AS Watson understands that customer service is key to its success. The company's customer-centric approach ensures that customers receive exceptional service, whether it's in-store or online. Watsons, for example, offers a personalized shopping experience through its loyalty program, which rewards members with exclusive discounts, gifts, and other privileges. Meanwhile, Superdrug's Health & Beauty Card offers customers discounts and points for every purchase they make, which can be redeemed against future purchases.
AS Watson is committed to innovation, investing heavily in new technologies and digital platforms to enhance the customer experience. The company's e-commerce businesses, such as Watsons and Rossmann, offer customers the convenience of shopping anytime, anywhere, with features like 24/7 customer service, same-day delivery, and online consultation services. AS Watson's commitment to innovation is also reflected in its stores, with the company using cutting-edge technology and design to create engaging and immersive retail experiences.
AS Watson's success wouldn't be possible without its dedicated and talented team of over 140,000 employees worldwide. The company is committed to nurturing and developing talent, providing its employees with opportunities for career growth and advancement. AS Watson also values diversity and inclusivity, recognizing that a diverse workforce brings a wealth of experience, knowledge, and perspectives to the organization.
AS Watson's commitment to empowering people with health and beauty has made it a trusted and respected name in the retail industry. The company's focus on customer service, innovation, and teamwork has helped it to grow into the world's largest international health and beauty retailer. As AS Watson continues to expand its presence globally, it remains committed to providing customers with the products, services and advice they need to look and feel their best.
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Established in Hong Kong in 1841, A.S. Watson Group is the world’s largest international health and beauty retailer with over 15,200 stores in 25 markets.
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