Ihg Concerto Instructions

Login to the IHG Concierge System
To access the IHG Concierge system, you need to have a user ID or username and a password. To get these, you should speak to your manager or supervisor, who will provide you with access to the system. Once you have your login credentials, go to the Concierge login page and input your credentials, then click "login."
Step 2: Navigate the IHG Concierge System
When the IHG Concierge opens, you can see the default “dashboard,” which is the main page of the system. The dashboard has several sections, such as the Hotel Settings and Guests sections, which display critical information related to hotel operations. The dashboard may look different for different users, depending on their job roles and responsibilities.
Step 3: Manage Hotel Reservations
The Reservations section is where you can view and manage all the hotel reservations, including room bookings, upgrades, and cancellations. To view the reservations, click on the "Reservations" tab on the top menu, and select the appropriate filters based on date, status, or reservation type. You can then edit the reservation details, such as the guest’s name, room type, or add notes, and save the changes.
Step 4: Manage Hotel Guests
The Guests section is where you can view and manage all the information related to guests, such as their check-ins, check-outs, preferences, and loyalty program status. You can also use this section to make room changes or upgrades, send automated welcome messages to guests, or create guest profiles. To view the guest details, click on the "Guests" tab on the top menu and select the appropriate search filter.
Step 5: Use IHG Reports to Track Performance and Revenue
The Reports section is where you can generate various reports and analytics that help you track the hotel's performance and revenue. You can use the reports to identify trends, patterns, and insights related to the hotel's occupancy, revenue, and guest feedback, among others. To access the Reports section, click on the "Reports" tab on the top menu and select the appropriate report type.
Step 6: Manage IHG Rewards Club Memberships
The IHG Concierge system also allows you to manage IHG Rewards Club memberships, which are loyalty programs for regular guests. You can use the system to track membership statuses, enroll new members, generate rewards, and update member profiles. To access the Rewards Club section, click on the "Rewards Club" tab in the top menu and select the appropriate functionality.
Final Thoughts
The IHG Concierge system is an essential tool for managing hotel operations and delivering an excellent guest experience. By following the above instructions, you can navigate the system with ease and maximize its potential. To learn more about IHG Concierge and other IHG software tools, you can contact your manager or IHG support team for training and support.

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